🔄 Replacement & Refund Policy

At ChokoMoko, we are dedicated to delivering premium quality and a seamless shopping experience. If something isn’t quite right, we’re here to help with a smooth and transparent replacement or refund process.

✅ Replacement Policy

• You may request a replacement within 7 days of receiving your order.

• Items must be unused, unwashed, and in original condition with tags and packaging intact.

• Replacement is subject to stock availability. If the desired size or product is unavailable, we will offer an exchange or store credit.

💰 Refund Policy

• Refunds are issued only if the product you receive is damaged, defective, or incorrect.

• Refunds will be processed to your original payment method within 7–10 business days after the returned item is inspected and approved.

• If you are not eligible for a refund, you may opt for store credit or replacement.

🚫 Non-Eligible Items

• Products that have been worn, washed, or damaged due to misuse.

• Sale/discounted items marked as Final Sale.

• Accessories or complimentary gifts.

📦 How to Initiate a Request

1. Contact our Client Care team within 7 days of delivery:

   • 📧 support@chokomoko.in

   • 📞 +91 7020354910

   • 📱 Instagram: @chokomoko.in

2. Share your order number, product details, and concern (with images if applicable).

3. Our team will arrange pickup/guide you on return shipping and keep you updated.

✨ Our Commitment

We value your trust and strive to resolve all replacement and refund requests with care, efficiency, and integrity.